We work hard to ship every order fast — often the same day it’s received. Most stock orders, including large ones, ship within 1–3 business days. If you’d like to know exactly when your order will ship, call us at 435-218-7800 or email contact@streetsignsupply.com.
Shipping Methods
Most products ship via UPS with a full range of delivery options, from UPS Ground to UPS Next Day Air. Shipping cost options are viewable in your shopping cart at checkout.
Please note:
- UPS does not count weekends (Saturday or Sunday) in delivery times
- Orders placed on Fridays with UPS Overnight Delivery will be delivered the following Monday
- Expedited orders placed after 2:00 PM MT ship the following business day
- UPS cannot deliver to P.O. Boxes — please provide a street address when placing your order
Free Shipping
Orders over $99.00 ship free via UPS Ground to one address within the contiguous 48 states. Free shipping applies to UPS Ground shipments only and does not apply to orders shipping via common carrier or freight. Orders shipping to Hawaii or Alaska are subject to additional shipping charges — contact us for a quote.
Production Times
- Stock signs: Ship within 1–3 business days
- Custom signs: Ship within 5–7 business days after proof approval
- Stencils: Ship within 3–5 business days
Selecting an expedited shipping method does not reduce production time — it only expedites the transit time after the order leaves our facility. If you need a rush order, contact us to discuss options.
Payment Clearing (eCheck Orders)
Orders paid by electronic check (eCheck/ACH) do not enter production until payment has cleared, which typically takes 3–5 business days from the date the order is placed. All production and shipping timeframes above begin once funds have cleared. If you need an order to ship right away, we recommend paying by credit card.
If an eCheck payment is returned or fails to clear for any reason, your order will be placed on hold and we will contact you to arrange an alternate payment method. Returned payments may be subject to a fee.
Large or Oversized Orders
Some large items such as sign posts and bulk orders may ship via common carrier. Residential deliveries for oversized items may incur additional fees. Lift gate service will incur an additional fee. Contact us for a shipping quote on large orders.
Damaged Shipments
Please inspect your shipment upon delivery for any damage, both inside and outside the packaging. Damage must be reported within 5 business days of delivery. Please send photos to contact@streetsignsupply.com so we can process a replacement. Photos must be provided to file a damage claim.
Return Policy
Stock Signs, Posts & Hardware
- Products must be returned within 14 days of receiving your order
- Contact us at 435-218-7800 or email contact@streetsignsupply.com to initiate a return before shipping anything back
- Customer is responsible for return shipping costs
- Returned orders are subject to a 15% restocking fee
- Restocking fee will be deducted from the refund amount
- Original shipping costs on the order will not be refunded
- Refunds will be issued upon receipt of returned items
- Refunds are issued to the original payment method. Refunds on eCheck payments may take 5–10 business days to appear in your bank account
- All returned products must be received in condition suitable for resale — please pack signs carefully using original packaging materials when possible
Custom Sign Orders
- Custom orders cannot be canceled for a refund once production begins
- Production begins when drawings and/or graphics work starts
- Order cancellation may be allowed after the proof process begins but not once the order is in manufacturing
- Customer may be charged for the cost of proof work completed
- Custom signs cannot be returned for a refund
- Please review all proofs carefully before approving them for manufacturing
- If an error is made by Street Sign Supply, we will produce the correct product at no additional cost
Stencil Orders
- Stock stencils follow the same return policy as stock signs (14-day return, 15% restocking fee)
- Custom stencils cannot be returned for a refund once production begins
Order Cancellation
- Stock orders may be canceled before they ship at no charge
- Once an order has shipped, it is subject to the standard return policy
- Custom orders cannot be canceled once production begins
Return Shipping Address
Street Sign Supply
1513 E Ridge St Washington, UT 84780
Please contact us before returning any items to receive return instructions. Do not ship returns without prior authorization.
Contact Us
If you have questions about shipping or returns, please contact us:
Phone: 435-218-7800
Email: contact@streetsignsupply.com
Hours: Monday – Friday, 8:00 AM – 5:00 PM MT